Illuminate Collection

What type of diamonds are used in the Illuminate Collection?
The Illuminate Collection features only natural, ethically sourced diamonds, meticulously chosen for their exceptional cut, color, and clarity. Each piece is crafted in 18k white gold, highlighting the brilliance and elegance of every diamond.

What is the inspiration behind the Illuminate Collection?
The Illuminate Collection draws inspiration from the brilliance of light and the enduring elegance of timeless design. Each piece is thoughtfully created to reflect confidence, individuality, and modern sophistication.

What materials are used in the Illuminate Collection?
All pieces in the Illuminate Collection are crafted exclusively in 18k white gold and adorned with ethically sourced natural diamonds. Every diamond is carefully selected for its superior cut, color, and clarity, ensuring exceptional brilliance and quality.

Are the designs suitable for both everyday wear and special occasions?
Yes, the collection offers a versatile mix of refined minimalism and statement elegance. Whether you’re dressing for a day at the office or a glamorous evening out, the Illuminate Collection seamlessly elevates any look with effortless charm.

What sets the Illuminate Collection apart from other diamond jewellery?
The Illuminate Collection stands out for its harmonious blend of timeless elegance and modern design. Every piece is meticulously handcrafted using premium natural diamonds and 18k white gold, resulting in distinctive designs that reflect refined craftsmanship, lasting quality, and elevated style. It’s a collection designed for those who appreciate understated luxury with a contemporary twist.

Can I request a custom design inspired by the Illuminate Collection?
Absolutely. We offer bespoke jewellery services that allow you to personalize a piece inspired by the Illuminate Collection. Our design experts will work closely with you to bring your vision to life, crafting a one-of-a-kind piece that reflects your style and story. Please note that bespoke creations may require additional time for design and production.

Do you offer engraving services for pieces in this collection?
Yes, we offer engraving on select designs, depending on the available space on the jewellery piece. You can personalize your jewellery with initials, special dates, or meaningful symbols—subject to design feasibility. Engraved pieces may also require slightly longer processing times.

Can I choose a specific diamond quality for my jewellery?
Yes, we provide customization options that let you select the carat, cut, clarity, and other diamond specifications based on your personal preferences and budget, ensuring a truly tailored piece. Custom requests may involve a longer delivery timeline to source and set your selected stones with care.

How can I find the right size for rings and bracelets in this collection?
To help you find the perfect fit, we provide a detailed sizing guide for both rings and bracelets. For the most accurate results, we also recommend visiting a professional jeweller for in-person measurement.

Can my jewellery be resized after purchase?
Yes, most rings and bracelets from the Illuminate Collection are eligible for resizing. Please contact our team to confirm whether your specific piece can be adjusted.

Do you provide support in selecting the right size?
Absolutely. Our customer service team is always available to assist you in choosing the ideal fit for your jewellery, ensuring it’s as comfortable as it is elegant.

How long does delivery take for pieces from the Illuminate Collection?
For UAE orders, delivery typically takes 2–8 business days. International orders are usually delivered within 5–10 business days. Please note that bespoke or custom pieces may require additional time for production before dispatch. For faster delivery, we recommend exploring our Ready-to-Ship Collection, featuring designs available for immediate shipping.

Do you offer express or international shipping?
Yes, we provide complimentary, insured worldwide shipping through trusted carriers like FedEx and DHL. All shipments are fully insured until they reach you, ensuring your Illuminate Collection jewellery arrives safely and efficiently.

How can I track my order?
Once your order has been dispatched, you’ll receive a tracking number via email and WhatsApp, allowing you to monitor your shipment in real time.

For more detailed information, please refer to our Shipping Policy.

How should I clean my Illuminate Collection jewellery to maintain its shine?
To keep your jewellery looking its best, gently clean it using a mild soap solution and a soft-bristle brush. Avoid harsh chemicals and ultrasonic cleaners unless specifically recommended.

What precautions should I take when storing my jewellery?
We recommend storing your jewellery in a soft-lined box or fabric pouch, separate from other pieces to prevent scratches. Keep it away from moisture, direct sunlight, and extreme temperatures to preserve its brilliance.

Do you offer professional cleaning and maintenance services?
Yes, we provide professional cleaning, polishing, and inspection services to help your jewellery retain its original beauty over time. Our aftercare ensures your piece remains as radiant as the day you received it.

What is your return and exchange policy for the Illuminate Collection?
Due to the bespoke nature of our jewellery, we do not accept returns or exchanges under normal circumstances. However, exceptions are made in the following cases:​

• Physical Damage Upon Delivery: If your jewellery arrives damaged, we will provide a refund or replacement after verification.​
• Incorrect or Missing Items: If you receive an incorrect item or if an item is missing from your order, we will arrange for an exchange or dispatch the missing product accordingly.​

For any return-related concerns, please contact us at [email protected] within 7 days of delivery, providing your Order ID, item name(s), clear images of the product(s) showing the issue, and a detailed explanation of the concern. We may require additional details and will correspond via email or phone using the contact information registered in your order.​

Can I return a custom-made or engraved piece?
Custom-designed and engraved pieces are considered final sale and cannot be returned or exchanged. We work closely with you during the design process to ensure your complete satisfaction before crafting the piece.​

Are there any conditions that apply to exchanging jewellery?
Exchanges are subject to quality inspection and must be initiated within the stipulated timeframe. Please refer to our Return & Exchange Policy for detailed information on eligibility and the exchange process.

Are the diamonds in the Illuminate Collection certified?
Yes. Diamonds above 0.30 carats are GIA certified. Additionally, every piece comes with a complimentary IGI or HRD jewellery certification—crafted for beauty, backed by trust.

How can I verify the authenticity of the diamonds?
Each certified diamond includes a unique certification number that can be verified through the official website of the issuing gemological institute.

Do you provide certification documents with every purchase?
Absolutely. Your jewellery will be accompanied by official diamond certification and authentication documents, ensuring complete transparency and confidence in your purchase.

Do you offer luxury gift packaging for the Illuminate Collection?
Yes, every piece from the Illuminate Collection is presented in our signature luxury packaging—perfect for gifting or safekeeping. The unboxing experience is as elegant as the jewellery itself.

Can I include a personalized message with my gift?
Absolutely. We offer complimentary handwritten or printed message cards to add a meaningful, personal touch to your gift.

Is the packaging discreet for surprise gifts?
Yes, we offer discreet shipping options to keep your surprise under wraps until the perfect moment.

What does your warranty cover for the Illuminate Collection?
Our warranty covers manufacturing defects, including issues with craftsmanship or loose settings. It does not cover damage caused by wear and tear, accidents, or improper care.

How can I request a repair or resizing service?
To request a repair or resizing, please reach out to our customer support team with your order details. Depending on the issue and warranty coverage, services may be provided free of charge or at a nominal cost.

Do you offer ongoing support after purchase?
Yes, we’re committed to long-term care. We offer professional cleaning, polishing, and inspection services to help maintain your jewellery’s brilliance and beauty over time.